Job Description
Outstanding career opportunity for an experienced professional from the Build to Rent Residential Sector who is looking to make a bigger impact on a new site in Rochdale.
Top reasons to work as Community & Operations Manager for this BTR client:
* Basic salary £42k per annum.
* + Bonus paid quarterly.
* 5 days per week on site, typically 8.30am-5.30pm.
* Central location in Rochdale, close to Tram station.
* Rewarding blend of operations, lettings, strategy, leadership and community management.
* Brand new BTR Site, 240+ new apartments – shape the success of this site.
* Opportunity to impact and engage local community on a brand new BTR Resi site.
* Excellent opportunity to be instrumental in growing this award-winning property brand.
* Leadership and development of 8 direct reports.
* Work closely with the local Multi-Site General Manager.
* Propel your career in the BTR Residential space, professional development supported.
* Autonomous, positive, team and company culture.
* 27 days holiday + your birthday + Bank Holidays.
* Private medical & cash plan, pension, cycle to work, season ticket loan, eye tests.
Core responsibilities will typically include:
* Implement effective operation, budgetary and customer service management processes.
* Ensure compliance with key regulations, including RICs, ARMA-Q and H&S.
* Contribute to client reporting on lettings performance and operational budget management.
* Implement engagement strategy on communication, events, feedback & satisfaction.
* Ensure Health and Safety policies and procedures are being adhered to.
* Work with marketing team to generate and implement a content calendar for social channels.
* Effective people management.
Expected Qualifications, Skills & Experience:
* Experience managing the day-to-day operation of a residential building (lettings).
* Strong customer service and focus on excellence.
* Experience managing budgets with a strong financial acumen.
* Knowledge of health and safety and regulatory compliance within residential buildings.
* Experience managing an operational team on site.
* Results driven.
* Comfortable collaborating with marketing team, driving engagement in the local community.
* Proficient in MS Office.
* Used to working with Property Management systems for reporting.
Ideally hold relevant Certificates in: Health & Safety, First Aid and ARLA.
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