This client, based in North Essex, are looking for a Refunds Administrator.This is a role that sits within the Finance Team and has close and daily interaction with the Customer Service Team.This is a well established and growing business. You will based on site in Braintree 5 days a week in brand new and beautiful offices.Responsibilities:
* Working closely with our Customer Services and Returns departments to ensure refunds are processed and recorded correctly on OrderWise.
* Dealing with all refund related queries and CRM activities.
* Calling customers to process partial Chip and Pin refunds.
* Issuance of cheques to customers if paid by cash or mail order.
* Ensuring the correct fees are applied to refunds before processing.
* Working with internal OrderWise trainers to improve employee training in respect processing and recording refunds.
* Liaising with our Systems department to identify OrderWise developments to further improve the refunds process.
* Assisting the wider Finance team with ad hoc queries.
Required Attributes:
* Personable and able to communicate at all levels within the business.
* Demonstrable experience in a commercial environment interacting with other departments.
* Able to help define and roll out process improvements.
* Strong work ethic and a desire to challenge and be challenged.
You will join a fantast...