As a Professional Services Configuration Specialist Consultant, you will be configuring HCM software for our customers using specifications produced by implementation consultants including support to other software via integration. You will implement software with minimal guidance or supervision. You will hold meetings with clients, identified requirements, and translated them to software solutions. Hybrid - 3 days in our Newcastle office (global headquarters) Key accountabilities and decision ownership: - Uploading templates and troubleshooting errors - Monitor and manage development tickets, as needed - System Setup based on directed guidance - Parallel Testing Review & Analysis - Custom App/Integration Configuration & Testing - Custom Reports Creation & testing - Validation of delivered items - Specification write-ups for ISBs and new integrations - R&D resolution & assistance on ISB and identified bugs. Skills, know-how and experience: - 1 years of experience of configuring and/or implementation services for HCM - General understanding of end to end HCM setup principles-including organizational structures, payroll taxation, benefits administration, and time management. - Exposure to multiple industries such as non-profit, construction, government, and service-based organizations, with a general understanding of unique payroll and compliance requirements. - Experience playing a critical role in support or implementation UK Payroll. - Demonstrated ability to manage multiple client projects simultaneously, meeting deadlines and utilization goals while maintaining high customer satisfaction. - Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on Client success. - Advanced analytical, communication, and problem-solving skills. - Excellent written and verbal communication skills. - Experience supporting HR and Payroll implementation for US is a plus Your benefits: - Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. - 25 days of paid annual leave with the option to buy up to another 5 days - 8 bank holiday days - Paid 5 days yearly to volunteer through our Sage Foundation - 50% income protection - Holiday buy sell - Comprehensive health, dental, and vision coverage - Work away scheme for up to 10 weeks a year - Ongoing training and professional development - Hybrid working - Healthy Mind app membership - Access to various helpful memberships for finances, health and wellbeing \LI-AD1 Strategic Partnerships & Business Development United Kingdom Newcastle Hybrid Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Configuration Specialist Job Description : Key Responsibilities : Function : Country : Office Location : Work Place type : Advert Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.