Service Desk Analyst (Junior Entry-Level) £25 - £28K negotiable on experience Central London | Hybrid (4 days in-office, 1 from home) Ready to take your first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst. Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential. What’s in it for you? Work in vibrant, creative central London offices (with the perks to match) Hybrid model: 4 days in, 1 from home Hands-on exposure to both PC and Mac environments Variety! You’ll support users via phone, desk-side and at an in-house tech bar Real opportunities to learn, grow, and make an impact from day one What you’ll be doing: Supporting users with first and second line technical queries Troubleshooting hardware and software issues (PC, Mac, AV, printers) Setting up new starters and managing equipment lifecycle Helping keep systems up to date and secure Delivering top-notch support with a friendly, can-do attitude What we’re looking for: Excellent communication skills – friendly, clear, and confident A passion for tech and helping people Eagerness to learn, take ownership, and grow in a fast-paced environment Familiarity with Microsoft 365 and Windows 10/11 Bonus: Any exposure to Mac OS or tech troubleshooting Bonus: Retail, Customer Service experience If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear from you. This is more than just a job – it’s your IT career, launched. Please note Kinetech are acting as recruiter. Please see our website for how we handle your data.