Bell Fire and Security is a dynamic and fast-growing business. Due to continued expansion, we are seeking an experienced Service Coordinator to support our growing team in Glasgow. You will work closely with our Service Manager and Administration team to ensure the smooth running of our operations.
What You'll Be Doing
As Service Coordinator, you'll play a key role in supporting both the team and our customers. Your responsibilities will include:
* Coordinating engineer diaries and scheduling maintenance works
* Preparing quotations and processing supplier orders
* Answering calls and booking in engineer visits
* Monitoring KPIs to ensure service targets are met
* Supporting the Service Manager with day-to-day administration
* Working to tight deadlines and managing multiple priorities
What We're Looking For
We're looking for a highly organised and motivated individual who thrives in a fast-paced environment. To succeed, you'll need:
* Strong communication skills and confidence when dealing with colleagues, suppliers, and customers
* Excellent organisational and time-management skills
* A methodical approach with keen attention to detail
* A positive, can-do attitude with the ability to work as part of a team
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Previous experience in a similar service coordination or scheduling role
Why Work With Us?
* 23 days annual leave plus 8 bank holidays
* Contributory pension scheme
* Death in Service Benefit (after 6 months)
* Early Friday finish at 14:00
* Be part of a business with over 100 years of heritage and a strong reputation for customer service
About Us
Bell Fire and Security traces its roots back to 1919. Originally Bell & Sons, an electrical contracting business in Paisley, the company evolved to become Bell Fire and Security Ltd in 2015.
We pride ourselves on delivering excellent customer service, which has led to 60% of our business coming from repeat clients. As accredited professionals, we hold NSI Gold Certification, are members of SELECT, and are BAFE accredited for both fire alarms and fire extinguishers — guaranteeing our work is independently inspected and fully compliant with current British and European standards.
At Bell Fire and Security, our motto is:
"A well-done job is a Bell-done job"
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Work Location: In person