Blossom Health Gosport is looking to recruit a friendly, confident & professional individual to join our busy reception team for 26.5hrs per week. Applicants should be reliable, enthusiastic & flexible to cover holidays & sickness.
You will possess excellent customer service skills, have the ability to multitask and work well under pressure.
Main duties of the job
* Be the first point of contact for service users, their families and carers maintaining professionalism and empathy at all times.
* Handling high volumes of patient contacts both over the telephone and face-to-face.
* Processing correspondence from hospitals, community teams and other healthcare professionals.
* Signposting patients to other appropriate services
* Have a good understanding of confidentiality and GDPR.
About us
We are a rapidly expanding GP practice located on the ground floor of Gosport War Memorial Hospital. With a list size of just under 6000 patients and recently rated good by CQC across all areas we take pride in providing high-quality compassionate healthcare in a friendly and welcoming environment.
Job responsibilities
To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.
To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.
Qualifications
* GCSE in Maths & English (Grade C or above)
Experience
* Ability to work well under pressure.
* Previous experience in a Primary Care setting.
* Experience of using Emis Web & Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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