Team Manager - Customer Service & Administration
Salary: Up to £32,000 per annum plus a 5% annual bonus - OTE £33600
Location: Portsmouth
Job Type: Full-time, Monday to Friday - Hybrid available after probation
Benefits
* Employee assistance programme
* Huge Discounts on vehicles
* Competitive salary with bonus potential
* Onsite parking and nursery
* Hybrid working (2 days from home per week)
* Volunteer days
* Life assurance
* Complimentary office refreshments
* Generous pension scheme (up to 15% employer contribution)
* Wellbeing initiatives, including monthly wellbeing hour and events
* Private medical insurance
* 25 days annual leave + bank holidays
* Employee discounts and retail perks
The Role
We are looking for a motivated and experienced Team Leader / Team Manager to join our client's growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about leading people, driving performance, and delivering exceptional results.
You will be responsible for overseeing day-to-day operations, supporting team development, and ensuring high standards are consistently met. You will also be expected to be in the thick of the department completing daily tasks alongside leading the team.
Key Responsibilities
* To provide support and lead a team within a specialist department
* To work closely with a senior manager to lead and develop a well-established team
* To assist clients with their needs via email and on the telephone
* Lead, motivate, and develop a team to achieve performance targets
* Monitor productivity, quality, and service levels
* Provide coaching, training, and ongoing support to team members
* Liaise with other departments and senior stakeholders
* Manage workflow and allocate tasks effectively
* To produce reports and complete administrative tasks to support the department
* Handle escalations and resolve issues promptly
* Ensure compliance with company policies and procedures
* Contribute to continuous improvement initiatives
About You
* Previous experience of team management / team leadership is required
* Strong leadership and communication skills
* Ability to motivate and engage a team
* Experience of coaching and developing others is required
* Organised with excellent problem-solving abilities
* Comfortable working in a fast-paced environment
* Results-driven with a proactive approach
What's on Offer
* Competitive salary up to £32,000
* Opportunities for career progression
* Supportive and collaborative working environment
* Ongoing training and development
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