Job overview
The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors and service users, working within all relevant policies, standards and with particular reference to those relating to information governance, safety, security and service user confidentiality.
Main duties of the job
·Responsibility for directing service users and visitors to their desired location/ appointment
·Responsible for dealing with telephone enquiries from staff, service users, carers, wards and other departments and agencies.
·Create a welcoming atmosphere and environment.
·Responsible for communicating effectively, professionally and effectively to both patients and other members of staff, at all times.
·Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and the Data Protection Act are observed at all times.
·Facilitate improved communication within departments between, clinicians, nurses and service users.
·To highlight any potential delays and problems within reception services which may impinge on the effective and efficient running of the service.
·To undertake and improve communication with service users including non-English speaking and hearing impaired.
·To develop good working relationships with all service users.
·Provide non-clinical advice to service users / relatives and carers on appointments and services.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities