Overall Aim of the Role:
At Nirvana Spa, we pride ourselves in our unrivalled facilities, however the level of Customer Service that we offer is ultimately what creates the overall excellence that we expect our customers to experience.
Our customers' journey often begins in our Spa Services department, either via Email or over the phone. As a member of the Spa Services team you will be passionate about our offerings, thrive in a high energy and fast paced setting and be keen to use your knowledge to accommodate as much of our customer's request as possible.
The Spa Services Advisor role entails checking customers in and out of Nirvana Spa, answering general spa and membership questions with knowledgeable responses and handling bookings accurately and efficiently.
This is a fantastic opportunity for individuals that have a flair for excellent customer service, have great attention to detail and are excited by building relationships with Nirvana Spa Customers.
(We reserve the right to close this vacancy early if a suitable candidate is found)
What you’ll do:
Key responsibilities of this role will include:
* Deliver excellent customer service at all times.
* Complete all aspects of spa bookings and membership administration correctly and efficiently, face to face, by telephone and by email.
* First response to daily issues, customer queries and complaints.
* Ensure personal targets and department expectations are met.
* Available to work a rota with a range of shifts including daytime, evenings, weekends and bank holidays.
Who you’ll be:
The successful applicant will be able to demonstrate:
Essential attributes
* Previous customer service experience.
* Be numerate accurate and diligent.
* Ability to work in a team, independently and prioritise the work load.
* Self-motivated and proactive.
* Flexible towards working hours.
* Have a good understanding of computer based programs, including Microsoft.
Desirable:
* Previous experience in a leisure based role, including membership administration.
What we’ll offer you:
We offer an attractive benefits package which includes:
* Life Assurance (4 X Annual Salary)
* Medical Cash plan *
* Contributory Company Pension Scheme
* Membership to Nirvana Spa & Pulse 8
* Discounts on selected products
* Annual Flu Vaccine
* Company sick pay *
* Free on-site parking
* Paid breaks
* Company uniform provided
(* upon successful completion of probationary period)
Equal Opportunities
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.