Main area Primary Care Workforce Development Lead (Admin and Support Staff) Grade Band 8a Contract 10 months (Fixed term/Secondment until 31st March 2027 in line with available funding.)
Hours:
* Part time
* Flexible working
15 hours per week (An agile working model to allow flexibility between home and office-based working) Job ref 082-AC016-0526
Employer Health Education and Improvement Wales Employer type NHS Site Ty Dysgu Town Nantgarw Salary £58,379 - £65,723 per annum pro rata Salary period Yearly Closing 25/05/2026 23:59
Band 8a
We are committed to promoting inclusion at HEIW and we welcome applications from everybody recognising the value that diversity brings to our workforce. To work in the UK, candidates who are not UK or Republic of Ireland (ROI) nationals require sponsorship via a Skilled Worker Visa, unless they have permission to work via another route. Please note that HEIW does not currently hold a licence to appoint skilled workers from overseas by sponsoring them to work in the UK. If successful, candidates from outside of the UK or ROI would be responsible for obtaining their own sponsorship or visa to enable them to work for HEIW - Work in the UK.
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
The Agenda for Change Pay Award for 2026/27 is effective from 1 st April 2026.
Health Education and Improvement Wales (HEIW) is seeking a dynamic and motivated Primary Care Manager to join the Strategic Workforce Plan for Primary Care team as a Workforce Development Manager.
This national role will provide expert oversight and leadership for actions focused on the development of the primary care administrative and support staff workforce. It offers a unique opportunity to play a key role in shaping the future of this vital workforce across Wales.
We are looking for someone who is enthusiastic, engaging and committed to supporting Practice Managers and primary care teams to thrive. You will help staff feel confident, capable and well supported in increasingly complex and demanding roles.
If you are interested and would like to find out more, we would be very happy to hear from you.
This post is being offered for a fixed term period. Applications from any NHS employees (excluding those employed by independent contractors) will be considered only as a secondment opportunity. In this case, all NHS employees must have their line manager’s approval before making an application. This post is fixed term/secondment for 10 months due to - meet the needs of the service It may be extended or made permanent at the end of that period depending on available funding and business requirement, but there is no guarantee of continued employment in HEIW.
Main duties of the job
About the role
This exciting national role focuses on:
* Rolling out and embedding the Practice Manager Framework across Wales
* Driving engagement and uptake across primary care
* Developing and promoting training and development opportunities
* Supporting succession planning and career pathways for administrative and support staff
* Providing support to a workforce that is busy, stretched and central to service delivery
You will work at a strategic level, collaborating with stakeholders across Wales to deliver meaningful change and support workforce transformation.
Why apply?
* Opportunity to work on a national programme with real impact
* Gain experience within Health Education and Improvement Wales
* Flexible working arrangements, which may be balanced alongside an existing role
* Be part of work that genuinely supports and strengthens primary care
Working for our organisation
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
* Respect for All in every contact we have with others
* Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving
* Together as a Team: Working with colleagues across NHS Wales and with partner organisations
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
* a corporate induction and 90 day Welcome itinerary
* a meaningful values based performance appraisal process
* the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification
Other
* Demonstrates awareness of current primary care contractor issues.
* Must be committed to supporting the organisation’s values.
* Ability to travel within geographical area.
* Able to work hours flexibility.
Experience
* Managing successful programmes/ projects at a senior level and ability to assess and evaluate programme/ project outcomes.
* Effective partnership working with healthcare organisations.
* Effective stakeholder working.
* Successfully managing a team.
* Budgetary management.
* Significant experience at senior manager level in the NHS/primary care working in a complex healthcare environment.
* Substantial experience of successfully managing and implementing transformational change programmes across NHS Wales.
* Knowledge of policies in Wales and the UK
Qualifications and Knowledge
* Educated to Masters level or equivalent demonstrable experience.
* Extensive specialist knowledge/experience in relevant field E.g. Primary Care Management including practice management, cluster development or primary care development management NHS planning, performance management, business planning, clinical services, information systems, research & development, finance, HR services.
* Evidence of Continued professional development.
* Knowledge and experience of change management.
* Knowledge of healthcare regulation/management.
* Project and/or Programme management office qualification (PRINCE2, MSP) or equivalent experience
Skills And Attributes
* Excellent organisational skills.
* Excellent interpersonal and communication skills.
* Evidence of strategic and analytical thinking with problem-solving skills.
* Excellent influence and negotiation skills.
* Strong ability to write high level briefings and papers to senior managers and committees.
* Ability to assimilate complex information.
* Excellent presentation skills to present a range of concepts and analysis to senior managers, directors, senior clinicians and professionals in the wider health community. Must be able to manage varying levels of understanding
* The ability to produce excellent quality work to tight and demanding deadlines.
* Ability to use the Microsoft Office software package to a sufficiently high level.
* Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
It is essential that your application demonstrates how you meet the job description / person specification for this post.
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