Location: Belfast (preferably based at our Purdy’s Lane office, BT8 7AR), with the option to work from our Coleraine office (BT51 5QL) Hybrid work
Hours: Full time, 37.5hrs per week, Monday to Friday
Salary: Competitive salary circa £27,000 (dependent on experience)
Key Responsibilities
* Working within our support desk environment to provide 2nd and 3rd line support
* Logging, diagnosing and resolving technical support tickets
* Supporting and managing Microsoft 365 environments and tenant administration
* Administration and support of Microsoft Azure environments
* Installation, configuration and support of Windows Server 2016/2019/2022/2025
* Support and troubleshooting of Windows 10 and Windows 11 desktop environments
* User administration, permissions management and security best practices
* Supporting backup, networking and infrastructure solutions
* Producing and maintaining technical documentation
* Liaising with customers and delivering excellent customer service
* Assisting with infrastructure projects, migrations and deployments
* Providing onsite support and installation when required
What We’re Looking For
* Previous experience within an MSP or IT support environment
* Strong knowledge of Microsoft 365 and tenant management
* Experience with Microsoft Azure administration and support
* Good working knowledge of Windows Server technologies
* Strong understanding of Windows 10 and Windows 11 desktop support
* Excellent troubleshooting and problem-solving skills
* A naturally curious and inquisitive approach to technology
* Passion for IT and a desire to continuously learn and develop
* Strong communication and customer service skills
* Ability to prioritise workloads and work effectively as part of a team
* Self‑motivated, proactive and dependable
* Full clean UK driving licence and access to own vehicle
Benefits Include
* 33 days holiday (inclusive of Bank Holidays) plus your birthday off
* Private healthcare, dental and wellbeing services
* Friday Breakfast Club. If you’re in the office on a Friday, breakfast is on us
* ‘Loyalty Inncentive Reward Scheme’ with discounts on everything from holidays to tech, plus long‑service awards
* Monthly colleague recognition scheme celebrating those who deliver our “Get Further Faster” mission
* Free use of EV charge points at our offices for electric vehicle owners
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