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The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on an ongoing temporary contract basis to work from their offices in Belfast.
Your new role
You will provide a customer-focused housing management service which will include:
Tenancy Management & Sustainment:
* Tenancy termination & management of Housing Executive empty properties (voids);
* Tenancy commencement activities;
* Management of existing and new tenancies and other tenure types within Housing Executive-managed estates/properties;
* Secure tenants seeking transfers to other social housing;
* Succession, assignment, joint tenancy & direct exchange applications;
* Collection and rent account management for new, existing, and outgoing tenants.
Estate Management:
* Planned maintenance, customer payments, and associated consultation;
* Organising, recording, and monitoring decant and other arrangements for tenants;
* Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch.
What you'll need to succeed
To be considered, you must possess:
* A degree-level qualification with at least 1 year's relevant experience, or
* A B-Tech Higher level qualification with at least 2 years' relevant experience, or
* 5 GCSEs or equivalent, including minimum Grade C in Mathematics and English Language, with at least 3 years' relevant experience.
Relevant experience must be directly related to housing management and gained within a front-line customer support environment. You should have:
* Experience of working in a customer-focused environment with a proven ability to deliver high standards of customer service;
* Ability to work effectively with partners and develop professional relationships across a wide range of services;
* Good problem-solving skills, taking a pragmatic approach to understanding and solving complex issues;
* Ability to manage and prioritize a challenging workload with diverse responsibilities;
* Effective communication skills with customers and professionals in challenging situations.
What you'll get in return
This position offers an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid weekly via Hays for all hours worked.
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