Main area Emergency Operations Centre Grade NHS AfC: Band 4 Contract Permanent: Full and part time applications welcome. Hours
* Full time
* Part time
37.5 hours per week Job ref 202-7436099
Employer South Western Ambulance Service NHS Foundation Trust
Employer type NHS
Site Emergency Operations Centre - Exeter Town Exeter
Salary £26,530 - £29,114 per annum/pro rata (indicative)
Salary period Yearly
Closing 21/09/2025 23:59
Interview date 02/10/2025
Patient Flow Coordinator
NHS AfC: Band 4
Job overview
Are you a keen problem solver with an eye for detail?
Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role!
Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team.
This newly refreshed role now offers more variety than ever before!
No two shifts are the same — one moment you might be supporting a crew with a breakdown, and the next, you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.
Working as a PFC means joining a dynamic and evolving environment. Joining the ODC team offers opportunities to experience our other key functions such as
HEMS,Community Volunteers Dispatch,Command Dispatch and PhysicalHALO support
Our newly designed rotas offer a four-on, four-off pattern -- with flexible options including only days and lates and only lates and nights (excluding relief weeks).
We also welcome applicants who would like part-time hours (in line with the needs of the business) .
Interested?
We welcome pre-application discussions!Arrange one and get a feel for the role first-hand.
Email: Nick.metcalfe@swast.nhs.uk
Main duties of the job
The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment.
The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality.
Key duties include real-time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances.
Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Officers, Community Response Coordinators, and EOC staff and many of our partner agencies.
Working for our organisation
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
* A standard working week of 37.5 hours
* Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
* Pay enhancements for out of hours, shift and overtime working
* Career and salary progression
* Car leasing scheme
* Free parking across Trust sites
* Cycle-to-work and other salary sacrifice schemes
* Staff networks
* Access to a wide range of discounts from various organisations across the UK
Detailed job description and main responsibilities
For further information about this role please see attached the job description and person specification attached.
Person specification
Education and qualifications
* Minimum of 4 GCSE’s or equivalent at grade C / 5 or above including Math’s and English.
* Level 4 qualification particularly in healthcare, science, data analysis or another relevant subject or equivalent
* Trained in Op Titan
* Previous leadership experience
* Previous mentoring experience
* Experienced Dispatcher or EMD
Previous experience (Paid/Unpaid relevant to job)
* Demonstrable experience gained call centre environment
* Experience working in a high paced environment
* Able to master new IT systems.
* Experience in the EOC / ODC environment (or equivalent)
* Demonstrable experience gained within an emergency service, particularly within a EOC environment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Nick Metcalfe Job title Head of the Operations Delivery Centre Email address nick.metcalfe@swast.nhs.uk Additional information
Department visits can be arranged upon request.
Additional information can be provided upon request.
This role is unlikely to mee the requirements for sponsorship.
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