Are you an organised, friendly, and proactive individual looking for an opportunity in healthcare administration? We are seeking a Booking Office Assistant to join our Musculoskeletal (MSK) Physiotherapy Outpatient Team. This role is crucial in providing excellent administrative support and ensuring a seamless experience for patients and staff.
Main duties of the job
1. Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff, and other parties with required information in a friendly and professional manner.
2. Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
3. Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
4. Produce copies for appropriate agencies, file copies in correct sequence, ensure follow-up arrangements are in place, and list outstanding investigations on the hospital database system.
5. Process urgent referrals and arrange outpatient appointments.
6. Participate in team and Trust meetings as requested.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, excellent pension contributions, a generous annual leave allowance, career progression opportunities, and regular communication. Additionally, enjoy our Blue Light Card and NHS exclusive discounts. The benefits of working in Somerset include the beautiful countryside, outstanding natural beauty, stunning coastlines, and proximity to vibrant city centres like Bristol, Bath, and Exeter, as well as London within two hours. The area boasts excellent educational facilities and reasonable house prices, offering the best of both countryside and cosmopolitan living.
Job responsibilities
Please see the attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
* Please refer to the Job Description Attached
* Please refer to the Job Description Attached
Experience
* Please refer to the Job Description Attached
* Please refer to the Job Description Attached
Additional Criteria
* Please refer to the Job Description Attached
* Please refer to the Job Description Attached
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.
#J-18808-Ljbffr