Reservations Manager - Poole | £32,000-£38,000 plus excellent benefits and real career progression.
Lead a high-performing team and shape commercial success in a growing property business.
We're recruiting for a driven Reservations Manager to join a dynamic organisation based in Poole. This is an exciting opportunity for an experienced reservations professional ready to take full ownership of performance, people, and profitability. If you thrive in a fast-paced environment and enjoy balancing guest experience with commercial results, this Reservations Manager position in Poole offers genuine scope to make an impact.
Why apply for this Reservations Manager role?
Because you'll be joining a business that values leadership, flexibility, and growth:
You'll earn a salary of £32,000-£38,000
You'll benefit from additional leave
You'll enjoy casual dress and a supportive working culture
You'll have access to company events and team socials
You'll be enrolled in a company pension scheme
You'll be able to take advantage of a cycle to work scheme
You'll receive employee discounts
You'll benefit from a referral programme
You'll have the opportunity to take a sabbatical
Key Responsibilities:
As Reservations Manager, you'll take ownership of both performance and people:
Lead, train and manage the reservations team to deliver fast, accurate, customer-focused booking services
Conduct regular 1:1s, appraisals and manage monthly rotas
Oversee the full reservations process from enquiry to confirmation
Personally handle complex, VIP or high-value bookings
Ensure all booking platforms are managed daily with no missed opportunities
Work closely with senior leadership on pricing strategies and promotions
Analyse booking trends to maximise occupancy and yield
Build strong relationships with guests and corporate clients
Produce performance reports and maintain system accuracy
What we're looking for:
To succeed as a Reservations Manager in Poole, you'll need:
5 years' experience in commercial reservations roles
At least 3 years' experience in a supervisory or managerial position
Strong leadership and people management skills
Excellent customer service and communication abilities
Confidence using reservations systems, PMS and Microsoft Office
Commercial awareness with the ability to analyse data and make decisions
The ability to perform under pressure in a fast-paced environment
If you're currently working as a Hotel Sales Manager, Property Manager, or an experienced senior reservations professional ready to step up, this could be your ideal next move.
If you're looking for your next challenge as a Reservations Manager in Poole, we'd love to hear from you. Apply now and take the next step in your career.
Job Number │ (phone number removed) / INDINDUSTRIALWC
Location │ Poole
Role │ Reservations Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy