Responsibilities
* es Own 24x7 application production support operations ensuring uptime performance and stabi
* lityLead and manage L2L3 application support teams including staffing shifts and performance manage
* mentDrive Incident Problem and Change Management in line with ITIL proce
* sEnsure SLA KPI adherence track metrics and present operational dashboards to stakehol
* dersLead major incident management including bridge calls stakeholder communication and postincident rev
* iewsPerform and govern Root Cause Analysis RCA and ensure permanent fixes are impleme
* ntedCollaborate with Development QA Infra and Vendor teams for issue resolution and release sup
* portOversee release deployment and production validation activi
* tiesIdentify and drive automation opportunities to reduce manual effort and improve effici
* ncyEnsure applications meet security compliance and audit requirem
* entsPrepare and present Monthly Operations Review MOR and management rep
Qualifications
* 10-15 years of IT experience with strong background in Application Production
* SupportProven experience managing enterprise applications in BFSI or large regulated envi
* romentsStrong hands-on experience with ITIL processes Incident Problem Change
* ReleaseExperience with ticketing and monitoring tools ServiceNow JIRA AppDynamics Dynat
* race etcSolid understanding of application architecture databases batch jobs and mi
* ddlewareExperience managing onshore-offshore teams and vendor coor
* dinationStrong stakeholder management and communicatio
Required Skills
* Unix/Linux SQL Autosys ControlM or simila
* r schedulersUnderstanding of cloud or hybrid environmen
* ts AWS/AzureExposure to automation/scripting Shell Pyth
* on desirableKnowledge of DevOps and CICD su
Preferred Skills
* eferred Skills
* ITIL Certifi
* cation mandatoryPMP Agile certificati
* ons good to haveSLA availab
* ile complianceMean Time
* to Resolve MTTRReduction in
* repeat incidentsAutomation and cost-optimiza
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