This post is open to NHS Lanarkshire employees only.
The Role
NHS Lanarkshire is offering an exceptional opportunity to join our dedicated Employee Relations Team as a HR Case Management Co-ordinator.
This role provides a full secretariat, administrative and co‑ordination service to support case management across NHS Lanarkshire. You will play a key part in ensuring our HR processes run smoothly, confidentially, and in line with NHS Scotland Once for Scotland workforce policies.
Key Responsibilities
* Provide comprehensive case management administration and secretariat support.
* Co‑ordinate investigation meetings and hearings, ensuring strict adherence to policy timescales.
* Prepare accurate and timely summary notes of hearings and investigations.
* Manage case documentation, correspondence, and shared mailboxes with confidentiality and efficiency.
* Maintain and update the Case Management System to support workload tracking.
* Build effective working relationships with managers, staff, and trade union representatives.
* Support the Employee Relations Team in delivering a high‑quality, customer‑focused HR service.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
* The postholder should hold an HND or equivalent in Business or Office Administration or have comprehensive experience of business administration, business co-ordination and Note taking skills.
* HR experience is advantageous.
* Highly effective communication skills are required, alongside the ability to work in a pressurised, high demand environment and deliver to tight deadlines. The postholder should be able to communicate confidently and professionally with staff at all levels.
* The postholder should have excellent keyboard skills and Microsoft Office experience, alongside a good working knowledge of spreadsheets and databases.
* Excellent organisational and interpersonal skills are essential, as is team working. The postholder will be required to work independently, often without the presence of the Senior HR Advisor and must display maturity and understanding in taking decisions and progressing issues.
* The ability to prioritise work is critical, as is the ability to work constructively in a team environment ensuring continuity of service during peak times / absences while continuing to demonstrate the utmost confidentiality.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
It would be great if you also have
* HR experience or exposure to Employee Relations processes.
* Comprehensive experience in business administration and co-ordination.
* Proven ability to produce accurate formal notes of meetings and hearings.
* Experience working within HR or a similar high-demand environment.
* Knowledge of NHS Workforce Policies (Once for Scotland).
* Knowledge of the full MS Office suite
* Knowledge of databases and HR information management systems
* Excellent influencing skills
* The ability to work autonomously
Contract type
Fixed Term or Secondment for 12-months.
Full time
37-hours
Please note this is a fixed term for 12-months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
Location and Working Pattern
This role will be based within Employee Relations Team at Kirklands Hospital - NHS Lanarkshire Board HQ.
The working pattern for this role will be Monday - Friday.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Allyson Connor, HR Manager on allyson.connor@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Marion Bisset, Recruitment Administrator on marion.bisset@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension )
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage .
Additional Information for Applicants
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link:
* Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk .
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.