Position: Russian Speaking Customer Service Advisor Working hours: Monday Friday 08:00am 4:30pm Location: Fountainbridge, Edinburgh. Salary: £26,800 Who We Are Looking For We are seeking a passionate and enthusiastic Russian Speaking Customer Service Advisor to join the team in the Edinburgh office. The ideal candidate will be: Customer-centric Passionate about travel Able to build rapport quickly A strong problem solver Proud to deliver excellent customer service across multiple communication channels What You Will Get in Return Joining the Edinburgh team, you will be welcomed into a supportive and engaging working environment, including: 33 days annual leave Workplace health cash plan (including dental, optical, physiotherapy and more) Employee wellbeing programme & Employee Assistance Programme Enhanced sick pay Monthly performance-based bonuses Extensive learning and development opportunities Enhanced family policies (maternity, paternity, adoption) Life and health insurance Free on-site gym Regular employee engagement events Refer-a-friend bonus scheme What Youll Be Doing Providing exceptional customer service as the first point of contact for travel-related queries Assisting customers via phone, live chat, and email Resolving queries with empathy, patience, and professionalism Participating in regular team huddles Keeping up to date with promotions, initiatives, and company policies Supporting ad hoc projects as required What Youll Need Previous customer service experience Fluency in Russian and English Strong communication skills Good knowledge of Microsoft Office and strong typing skills Ability to remain calm and logical under pressure Excellent problem-solving ability A positive, enthusiastic attitude with a desire to achieve targets and continuously develop Russian Speaking, Office Based, Russian Speaking, Office Based, Russian Speaking, Office Based, Russian Speaking, Office Based