Customer Service Advisor
Remote Working
HSS ProService is revolutionizing the building services industry with an innovative online marketplace for tools, equipment, and materials. Building on the legacy of HSS Hire, we are focused on integrating technology and sustainable solutions to transform the industry.
Join our forward-thinking team and help shape the future of industry disruption.
What you’ll do:
* Respond to inbound inquiries via various channels.
* Manage customer orders with attention to detail to ensure successful outcomes.
* Collaborate with operations teams to ensure timely delivery of equipment.
* Understand customer needs to upsell and cross-sell effectively.
* Assist customers in navigating our digital channels for convenience.
* Stay informed about our products and services to maximize sales opportunities.
What you’ll bring:
* Exceptional customer service skills to deliver high-quality experiences.
* A proven track record of building relationships and achieving results.
* Excellent verbal and written communication skills.
* Strong multitasking abilities with keen attention to detail.
Be part of a pioneering team committed to transforming business operations through the latest technology and innovative vision. If you're passionate about industry disruption, this is the place to grow your career.
Benefits include:
* Your birthday off each year to celebrate as you wish.
* Opportunity to contribute to community volunteering once a year.
* Ongoing training and development to support your career growth.
* Wellbeing and healthcare support to keep you healthy and happy.
* A culture of innovation and digital transformation in a traditional industry.
* Discounts and cashback on a wide range of purchases through our perks site.
* Flexible benefits options through our Benefits portal, including Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and more.
Our ED&I Promise:
We are committed to creating an inclusive environment where every voice is valued. We welcome individuals from diverse backgrounds to contribute to our growth and innovation. Join us and be part of a community that values diversity and pioneering ideas.
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