Customer Account Manager – TEAM Energy | Knowlhill, Buckinghamshire (Hybrid)
TEAM Energy is seeking a proactiveCustomer Account Manager to join its sales team in Milton Keynes. This permanent, full-time role offers hybrid working (2 days office-based, 3 days remote), a competitive salary, uncapped commission, and employee ownership benefits.
* Job Title: Customer Account Manager
* Employer: TEAM Energy
* Location: Knowlhill, Buckinghamshire (Hybrid – 2 days office, 3 days remote)
* Hours: 37 hours per week
* Contract Type: Permanent, Full-Time
* Closing Date: Not specified (apply promptly)
Job Summary
You will manage and grow a portfolio of approximately 400 business customers in the energy services sector. Acting as the primary relationship manager, you will drive customer satisfaction, renew service contracts, identify upsell opportunities, and coordinate with support teams to ensure excellent service delivery.
Key Responsibilities
* Manage assigned customer portfolio
* Conduct structured account reviews
* Drive contract renewals and retention
* Identify upsell and cross-sell opportunities
* Support customer onboarding and profiling
* Maintain CRM records and pipelines
* Prepare reports and communicate performance
Candidate Requirements
* Experience: 3–5 years in B2B account management or sales (energy/utilities preferred)
* Industry Knowledge: Understanding of energy services (efficiency, certification, compliance)
* Track Record: Proven success in meeting sales/renewal targets and reducing churn
* Education: Bachelor’s degree in Business, Marketing, Energy Management (preferred)
* CRM Skills: Proficiency in Salesforce, Dynamics, vTiger, or similar; MS Office skills essential
Working Arrangement
* Hybrid role: 2 days per week in Milton Keynes office (typically Tuesday/Wednesday), 3 days remote
િયર
* Professionalism and productivity expected on remote days
* Employee ownership profit share
* Hybrid working flexibility
* Flexible holidays
* Contributory pension
* Medical cash plan and wellbeing programme
* Life assurance
* Cycle-to-work and electric vehicle salary sacrifice schemes
* Free on-site parking, kitchenette, and chill-out areas with free refreshments
* Company-funded events and team building
* Relaxed dress code
* Ongoing learning and development opportunities
About TEAM Energy
TEAM Energy specializes in energy management software and services, supporting customers in achieving UK net zero objectives. Since 2019, TEAM has been employee-owned, fostering a culture of shared responsibility and collaboration. The company aims to be recognized as the leading software provider in naturelle energy sector.
Application Process
If you believe you are suitable for this role, please apply directly via the TEAM Energy jobs portal or through the official job posting. Click here to apply
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