About the Role
As a Brand Manager in Harrods, one of the world’s leading luxury department stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality.
A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.
Key Responsibilities
1. Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development
2. Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions
3. Continually review results, establish clear measures, sharing insights and revise as needed to drive performance
4. Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space
5. Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture
6. Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss
7. Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so
8. Be the brand guardian, ensuring your team understand what needs to be delivered and how
About You
9. Proven experience of leading, motivating and developing in a premium retail environment
10. Proven experience of store leadership
11. A confident, composed approach
12. Proven experience in running the day to day operations of a retail location
13. Proven ability communicating with, challenging and influencing senior stakeholders
14. Ideally have an understanding of the beauty industry
15. Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results
16. Track record for creating innovative solutions that solve problems and/or challenge convention
17. An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location
18. Demonstrates integrity in all their decisions and actions
19. Ability to work flexibly to the business needs
20. Excellent communication skills
21. Proven ability to simplify the complex
22. Strong influencing skills / building relationships
23. Creative and innovative – able to think differently
24. Have a passion for developing individuals
25. Has an ability to shape long term plans into short term tactical steps
Benefits
26. 27 days on annual leave (pro rata)
27. Access to competitive pension scheme
28. Access to private medical care
29. Life assurance
30. Cycle to work scheme
31. Tastecard discount
32. Amazing discounts on Dyson products
33. Optical Plan
34. Lunch allowance (pro rata)
#LI-SK1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.