Job Description: Hospital Contracts Assistant Bupa Place, Salford Quays or Willow House, Staines – hybrid working with minimum 1 day in the office Permanent Full time – 37.5 hours per week £28,300 We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position. We make health happen: At Bupa, our purpose is to help people live longer, healthier, happier lives — and make a better world. As a Hospital Contracts Assistant, you’ll support how we work with hospitals and healthcare providers, helping ensure services are high‑quality, efficient and deliver great outcomes for our customers. You’ll play an important role in managing provider relationships, supporting contract administration and analysing data to identify trends, issues and opportunities for improvement. Working closely with Contract Executives and Managers, you’ll help make sure our provider network delivers the right care, at the right value, for our members. How you’ll help us make health happen: Support Contract Managers and Executives in managing relationships with hospitals and clinics. Maintain and update contract and provider data, ensuring accuracy across systems and databases. Monitor pricing updates, submissions and agreements, following up with providers where needed. Analyse cost trends, complaints and service data to identify issues and support investigations. Prepare reports and review packs for provider meetings and performance discussions. Support the resolution of billing queries, aged debt issues and provider escalations. Work with providers to ensure administrative processes are followed and address non‑compliance. Lead or support resolution of provider and service‑related complaints. Contribute to projects that improve contract management processes and provider performance. Key Skills / Qualifications needed for this role: Essential Strong administrative or coordination experience in a data‑driven or regulated environment. Confident working with data, with experience using tools such as Excel, Power BI or similar. Excellent organisational skills and ability to manage multiple priorities. Strong communication skills, able to engage effectively with internal teams and external providers. Ability to analyse and interpret data trends, identifying issues and opportunities. Strong attention to detail, with the ability to spot inaccuracies and resolve problems quickly. Desirable Experience working with contracts, healthcare providers or supplier management. Knowledge of healthcare, insurance or financial services environments. Familiarity with contract documentation or negotiation processes. What you’ll bring Strong stakeholder‑management skills and a collaborative, team‑focused approach. A problem‑solving mindset, with the confidence to take ownership and drive resolutions. The ability to simplify complex information and communicate it clearly. A proactive attitude with the resilience to manage competing demands. A customer‑focused approach, always considering quality and service outcomes. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Call Centre Locations: Bupa Place, Staines - Willow House