Hire Desk Controller Location: Basildon Hours: 42 hours per week, Monday to Friday About Speedy Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services — everything for every job. We are looking for a professional and customer-focused Hire Desk Controller to join our depot team in Basildon. This is a key operational role positioned at the forefront of sales and customer service, responsible for coordinating the full hire lifecycle while delivering a consistently high standard of service. About the role Based within the depot, the Hire Desk Controller plays a vital role in ensuring the smooth and efficient delivery of equipment hire services. Relationship building is central to success in this role, as you will manage the end-to-end hire process — from initial enquiry through to delivery, collection and completion — while liaising with colleagues across the depot to ensure customer needs are met. Working in a fast-paced, desk-based environment, you will collaborate closely with stock teams, drivers, engineers and operational colleagues to coordinate equipment availability, minimise delays and maintain clear communication with customers throughout the hire process. Key responsibilities Coordinate the full hire process from enquiry through to completion Build and maintain strong customer relationships, delivering excellent service at every stage Process orders accurately using internal systems and maintain up-to-date records Liaise with stock teams to confirm equipment availability and readiness Coordinate with drivers and engineers to arrange timely deliveries, collections and exchanges Monitor open orders and proactively resolve delays or service issues Maintain regular communication with customers to provide updates and manage expectations Work collaboratively with depot and operational teams to support business performance Ensure compliance with company processes, procedures and service standards Support your business unit/team in delivering our ESG Strategy — Decade to Deliver What you’ll need Strong organisational and time management skills with the ability to prioritise effectively Excellent written and verbal communication skills A flexible and adaptable approach in a fast-paced environment A proactive mindset and willingness to learn and develop Full UK driving licence Previous experience within the hire industry or a similar sales or operational environment (desirable) Training and development We will provide everything you need to succeed in this role. You will receive structured on-the-job training supported by dedicated product and systems training teams. At Speedy, we are committed to colleague development and offer tailored learning programmes alongside strong opportunities for internal progression. Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and promoting more balanced working patterns. Flexible working arrangements may be available depending on operational requirements. What we offer 26 days’ holiday plus bank holidays Life assurance Pension scheme Canteen facilities 95% staff discount across the Speedy brand Opportunities for training, development and career progression Voluntary Health Cash Plan My Staff Shop: retail discounts and offers across many suppliers Green Commute Initiative: Cycle to Work scheme PAM – Employee Assistance Programme (EAP): free and confidential support for wellbeing, legal and financial matters Speedy also offers a clear Career Line of Sight, providing transparency around progression opportunities across the Group. Additional information Please note Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received. We recommend applying as soon as possible. Some roles within The Speedy Group UK & Ireland may require a DBS, credit or security clearance check. Speedy is an equal opportunity employer. We embrace diversity in all its forms and foster an inclusive environment where everyone can do their best work. For more information on our ESG governance policies, please visit: https://www.speedyservices.com/esg/governance All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK prior to employment.