Job Description
Faststream are recruiting experienced Guest Services Managers for a Globally Recognized, people focused Cruise Giant!
If you have experience in a similar role or potentially step up for a large cruise company or hotel chain this could be the ideal position for you to progress your career!
Key Responsibilities:
* Lead and mentor a team of guest services personnel, providing guidance, training, and support to ensure the delivery of exceptional guest experiences.
* Oversee all guest services operations, including check-in/out procedures, guest inquiries, special requests, and problem resolution, ensuring efficiency and accuracy.
* Foster a culture of hospitality and teamwork among the guest services team, promoting a positive and welcoming atmosphere for guests and colleagues alike.
* Monitor guest feedback and satisfaction levels, proactively addressing any issues or concerns to ensure a seamless and memorable cruise experience.
* Collaborate with other departments onboard to coordinate guest services and activities, ensuring smooth operations and optimal guest satisfaction.
* Maintain accurate records and reports related to guest services operations, including guest preferences, feedback, and incident reports.
* Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations, with a focus on safety and security.
Qualifications:
* Valid STCW and C1/D (or ability to renew/obtain)
* Minimum of 2 years of experience in a similar role within the hospitality or cruise industry, with a proven track record of leadership and guest service excellence.
* Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
* Excellent interpersonal skills and the ability to interact effectively with guests from diverse backgrounds and cultures.
* Proficiency in computer systems and software applications commonly used in guest services operations.
* Exceptional organizational and problem-solving abilities, with a keen attention to detail.
* Ability to remain calm and composed under pressure, with a positive and proactive approach to guest service.
Benefits:
* 17/8 week rotation
* Attractive Salary
* Additional Onboard benefits
* Clear path for career progression
Please contact me to find out more if you meet the above criteria, additional language skills are also extremely beneficial. I look forward to hearing from you.