Salary: £35,000 - 40,000 per year Requirements:
* We are looking for a candidate with at least 3 years of experience in 1st and 2nd level IT support, ideally within an international environment. You should have a strong knowledge of IT network management, hardware management (including PCs, smartphones, printers), security management, AD, Entra ID, and Office 365 end user support. Familiarity with Windows Server, VMware, and backup strategies is preferred. Excellent troubleshooting and problem-solving skills, coupled with strong communication and teamwork abilities, are essential. A flexible, proactive, and hands-on approach is important, along with the ability to work independently and prioritize tasks effectively. Familiarity with ITIL or similar IT service management frameworks would be advantageous.
Responsibilities:
* In this user-focused role, you will be the first point of contact for IT-related issues, ensuring smooth day-to-day operations by providing effective and responsive support to both local and remote users. Your responsibilities will include providing 1st and 2nd level user Helpdesk support via ServiceNow, email, and phone. You will manage IT hardware, equipment, and software requirements while administering user accounts and access policies. Planning, documenting, executing, and validating IT changes will also be part of your duties. You will contribute to infrastructure and security projects across Europe and the US, identifying and implementing automation and process improvements. Additionally, you will deliver hands-on support for ad-hoc IT and on-site hardware needs, as well as create and deliver user training to boost productivity. Maintaining accurate documentation for configurations, policies, and procedures will be crucial.
Technologies:
* Hardware
* Support
* ITIL
* Network
* Office 365
* Security
* ServiceNow
* VMware
* Windows
More:
We offer a competitive salary of £35,000 - £40,000 along with an attractive benefits package. You will have the opportunity to work in an international, collaborative IT environment and be involved in diverse IT infrastructure and automation projects. Our benefits include a salary sacrifice pension scheme, life assurance, and 33 days of holiday (including bank holidays). Please note that a full UK driving license and own vehicle are required due to the location of the role.
last updated 43 week of 2025