Responsibilities
* The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
* To provide administration support to the inpatient clinical team to ensure smooth running of the service and organise ward administration according to service need.
* Post holder will be responsible for maintaining documentation relating to admission and discharge into and out of the unit, setting up review meetings, and ensuring administration is organised ahead of clinical reviews.
* Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
* Be required to handle incoming and outgoing telephone calls to the multi‑disciplinary clinical staff and managers in a polite and efficient manner; receive and deal with telephone enquiries, responding appropriately to callers while maintaining strict confidentiality at all times.
* Record accurate messages and follow them up appropriately in accordance with department guidelines.
* Exchange confidential and/or sensitive information between staff, patients, and carers in or on the telephone; persuade, reassure, and employ empathic skills at all times due to the unpredictability of patients.
* Deal with queries raised by patients, relatives, GP’s, or other healthcare professionals both internally and externally to the trust, which often involve non‑routine and complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
Valuing you. Recognising your dedication. At EPUT, we look after you.
Benefits
* 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
* Excellent pension of up to 14.5% of your pensionable pay.
* Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
* £8,000 relocation package if you move to Essex to join us.
* Season ticket loans are interest‑free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
* Flexible working: available from day one for most roles.
* Job share: Applications for job shares are welcomed.
This advert closes on Tuesday 30 Dec 2025
#J-18808-Ljbffr