As a Customer Service Advisor - Key Accounts, you’ll be supporting our retail customers with arranging repairs for domestic appliances that have developed faults, providing updates for ongoing repairs and chasing spare part enquiries. This position is an 8 month fixed term contract.
Using your extensive product knowledge, you’ll attempt resolve queries and customer complaints by delivering a fantastic service. You’ll manage communication through a range of customer touch points, including telephone and digital channels.
Benefits:
1. Base salary of £ 25,708.30
2. Working only 1 in 4 weekends
3. Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
4. Hybrid working (if applicable)
5. Enhanced family leave policies
6. Up to 6% pension contribution
7. 4x Life Cover
8. Training support schemes to aid your development
9. Enhanced sick pay policy
10. Free fruit and hot drinks
11. Employee Assistance Program
12. Brilliant staff discounts on products
13. Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
14. A social committee which organises nights out and fundraising events
15. Dress down Friday
16. Free onsite parking
17. Discounted gym memberships
You'll liaise with customers via multiple different channels and work closely with with key external stakeholders, building and strengthening relationships.
You will navigate within multiple information menus to view customer account details, process customer information accurately and efficiently, as well as use your extensive product knowledge to attempt to resolve customer service queries.
You'll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things.