Job overview
We are expanding our team and we need you! A great opportunity has arisen for us to recruit booking team members into the women's health department.
Are you a proactive proactive and motivated individual who enjoys working in a challenging and busy environment? If so we want you to support the Women's Health specialities at Lancashire Teaching Hospitals NHS Trust.
You will provide a professional and courteous “front of house” service for all staff and visitors utilising the facilities provided within Sharoe Green Unit, Royal Preston Hospital, acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.
TOTAL flexibility in working is required as you will be required to work a variety of early/ late shifts as the reception currently operates 08:00 - 18:00. Full & Part time positions are available.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
Main duties of the job
You will assist with responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
Communicate with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
Supporting with preparing clinics and ensure medical and nursing team are supported throughout the clinic.
At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance, and deserves financial security for when you are ready to retire; we also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team. With us, the sky truly is the limit!
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. What ever the role, you help to look after 370,000 people in our local area and give specialised care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving & delivering outstanding healthcare across our local towns.
We have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.
Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be really proud of.
Detailed job description and main responsibilities
1. Responding to external and internal telephone queries from staff, patients, and others, and referring to the appropriate person.
Communicates with a range of staff, users, and visitors to the Trust/Department using a variety of communication methods, including verbal, electronic, and passing information in a format that is appropriate to the individual request.
To prepare Clinics and ensure the Medical and Nursing Team are supported throughout the clinic.
Organizing incoming and outgoing post, referring inquiries to the appropriate person if necessary.
Utilization of local or Trust case note tracking system.
Filing of reports and results.
Data Entry.
Perform an ambassadorial role, representing the Women's Health Department “Front of House” service, acting in a professional, courteous, and customer-focused manner at all times.
For More information, please see the attached Job Description
Person specification
Qualifications & Education
Essential criteria
2. Numeracy and literacy skills
3. Administrative skills
4. Educated to GCSE level
Desirable criteria
5. RSA Level 2
6. Knowledge of quadramed or other nhs systems
Knowledge & Experience
Essential criteria
7. Previous experience of working with the public
8. Aware of the concept and application of confidentiality
9. Administrative experience and experience of working in a front of house position
Desirable criteria
10. Previous experience of working in a health care or related setting