Welcome to Carbon Creative
We’re an ethics-driven branding and digital studio, working at the intersection of creativity, technology, and sustainability. For over 20 years, we’ve partnered with organisations who care deeply about what they do (and how they do it) helping them grow through strategic thinking, thoughtful design, and responsible digital delivery.
More recently, we became an employee-owned business. That means everyone here has a stake in our future, a voice in how we work, and a shared responsibility for the outcomes we create - for our clients, our communities, and the environment.
At Carbon, creativity isn’t decorative. It’s purposeful. We design with intent, guided by insight, ethics, and long-term impact. We believe great work comes from collaboration, trust, and calm ambition.
If you want to do creatively excellent work, in a place that cares about people, impact, and the future, Carbon could be the right fit.
We are hiring a: Senior Account Manager
Purpose of the Role
The Senior Account Manager (SAM) is a trusted advisor to Carbon’s clients and a key leader in account delivery. This role owns senior client relationships, ensures commercial health, and guides multidisciplinary teams to deliver work that is creatively excellent, strategically sound, and ethically considered.
As Carbon continues to mature, the SAM helps shape long-term partnerships - choosing the right clients, asking better questions, and ensuring our work creates meaningful impact for organisations building a more sustainable future.
Core Responsibilities
Client Partnership & Strategic Leadership
* Build and nurture long-term client relationships based on trust, insight, and shared ambition.
* Act as a strategic partner, guiding clients through complex brand and digital decisions.
* Ensure Carbon is positioned as an expert, consultative partner - not a supplier.
Project & Account Leadership
* Lead multidisciplinary teams across brand, design, motion and digital delivery.
* Ensure work is delivered on time, within scope, and to Carbon’s quality standards.
* Balance creativity with rigour - ensuring ideas are grounded in insight and purpose.
Commercial Accountability
* Own account budgets, forecasting, scope control, and profitability.
* Ensure accounts are sustainable, predictable, and aligned to agency targets.
* Support confident, transparent commercial conversations with clients.
Growth & Opportunity Development
* Identify opportunities for organic growth aligned to client needs and Carbon’s niche.
* Contribute to proposals, pitches, and proactive new business activity.
* Help shape services and products that support Carbon’s long-term vision.
Culture, Mentorship & Ownership
* Act as a role model for Carbon’s employee-owned culture.
* Support and mentor Account Managers and delivery teams.
* Champion clear communication, shared responsibility, and calm leadership.
What you can expect:
* A competitive salary, based on experience and role
* A strong focus on wellbeing and balance as well as productivity
* Hybrid working
* A shiny new studio in the heart of MediaCityUK
* Clear progression opportunities as the agency continues to grow
* Personal development budget for courses, learning, and events
* Team days, volunteering opportunities, and shared experiences
* Your birthday off
* Company pension scheme
* Holiday allowance that increases with service
* Cycle to Work (Ride2Work) scheme