We are seeking a highly motivated Business Support Team Member to join our friendly and busy team. This is a fantastic opportunity for someone who thrives in a fast-paced office environment and wants to make a real impact by supporting both colleagues and clients to achieve their best. This role requires someone who is adaptable, detail-oriented, organised, and confident using their initiative. You will be at the heart of day-to-day operations, ensuring the smooth delivery of our services and contributing to our overall business efficiency. Key Responsibilities: Provide daily proactive administrative support to internal teams and external clients & learners Use Microsoft Office applications to produce documents, reports and presentations Maintain and update internal systems and shared resources (e.g. SharePoint, Bud, ACT!, HubSpot) Liaise with clients and delegates via email, phone, and video platforms Assist in the coordination of training programmes and client events First point of contact for phone calls and visitors to the office Maintain confidentiality, professionalism and a high standard of customer care Support the wider team with data input, analysis, and general office tasks as needed Essential Requirements: Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Office 365, Teams/Zoom Excellent communication skills, both written and verbal Strong organisational skills and attention to detail Ability to work under pressure and manage multiple & changing priorities Demonstrate initiative, reliability, and a team-first attitude Discretion, empathy, and the ability to manage confidential information Desirable, but not essential, Experience: Previous experience working in an office or support role Familiarity with management information systems Understanding of Trailblazer Apprenticeships Experience with data entry, analysis, and reporting Tech-Savvy and AI knowledge What We Offer: A supportive, inclusive, and humour-filled team environment Modern, self-contained countryside offices with free parking Located just one minute off the A64 between Leeds and York Opportunities for career growth and development Flexible and family-friendly working considered Commitment to equality, diversity, and inclusion About Us: At ioda Limited, we’re not your typical training and consultancy company. We’re a team of passionate, like-minded professionals based in Tadcaster, North Yorkshire, who believe in making a difference through innovative, engaging, and people-first development solutions. We specialise in Leadership & Management Development, Equality, Diversity & Inclusion, Coaching & Mentoring, Personal Effectiveness, and Trailblazer Apprenticeships. We pride ourselves on creating a positive, inclusive environment where everyone has a voice and contributes to the ongoing success and direction of our business. With career progression opportunities available, now is a great time to join our growing organisation.