Overview
JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues in stores across several retail fascias in many markets. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019. We aim to be the leading global omnichannel retailer in the sports and outdoor industry, focusing on being people-led, innovative and customer-focused while driving operational excellence and identifying growth opportunities.
Role Overview
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for customers. JD Group offers opportunities for career development for motivated individuals interested in progressing their careers.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and delivering a high-quality shopping experience in line with the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing add-on sales.
* Maintain high visual and merchandising standards; ensure the shop floor is clean, well-stocked, and displays follow brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor; keep shelves organized and appealing.
* Address and resolve customer queries professionally.
* Work with other sales assistants and team members to achieve store targets.
Role Objectives And KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including units, conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills And Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop personally and professionally.
* Confident interpersonal and communication skills; thrives in social situations through customer engagement.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through TELUS Health benefits platform.
* Access to counselling services, digital health and well-being advice via TELUS Health.
* Health cash plans.
* Internal development courses to support personal and professional development.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks to share experiences and support initiatives.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to influence positive change.
* Incremental Holiday Allowance.
Thank you for your time.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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