Company Description
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Job Description
Job Summary:
The Housekeeping Assistant Manager will oversee daily operations of the housekeeping department, ensuring the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house spaces. This role supports the Executive Housekeeper in supervising the team, coordinating schedules, ensuring compliance with health and safety standards, and delivering an exceptional luxury guest experience in line with the Raffles and Fairmont brand standards.
Key Responsibilities:
* Supervise and coordinate housekeeping team members including Room Attendants, Housepersons, and Supervisors.
* Monitor room assignments and productivity levels to ensure timely completion of daily tasks.
* Inspect guest rooms and public areas to ensure cleanliness and compliance with luxury standards.
* Assist in recruitment, training, and performance management of housekeeping staff.
* Handle guest complaints and special requests professionally, ensuring prompt service recovery.
* Maintain effective communication with Front Office, Engineering, and other departments.
* Assist with inventory control and supply ordering.
* Ensure team adheres to hotel policies, safety protocols, and hygiene standards (including COVID-19 procedures where applicable).
* Participate in departmental meetings and contribute to continuous improvement efforts.
Qualifications
Qualifications & Experience:
* Minimum 2–3 years of supervisory experience in luxury hotel housekeeping; Middle East experience preferred.
* Proven leadership and team coordination skills.
* High attention to detail and commitment to excellence.
* Strong communication skills in English; knowledge of Arabic or other languages is a plus.
* Familiarity with Opera PMS and housekeeping software (e.g., HotSOS, Knowcross).
* Flexibility to work varied shifts, including weekends and holidays.
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