Job Overview
We are seeking a dynamic and experienced Hotel General Manager to oversee all aspects of our hotel operations, bar and restaurant. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring exceptional guest experiences while driving revenue and managing budgets effectively. This role requires a hands-on approach to managing daily operations, staff supervision, and guest relations.
Duties
* Lead and manage all hotel departments, including front desk, housekeeping, and guest services.
* Develop and implement strategies for revenue management and budgeting to maximize profitability.
* Ensure high standards of customer service are maintained across all areas of the hotel.
* Oversee human resources functions including hiring, training, and performance management of staff.
* Foster a positive work environment that encourages teamwork and professional development.
* Handle guest relations with a focus on resolving issues promptly and effectively.
* Manage night audit processes to ensure accurate financial reporting.
* Utilize multi-line phone systems with excellent phone etiquette to assist guests and manage inquiries.
* Maintain compliance with health and safety regulations while ensuring a welcoming atmosphere for guests.
* Collaborate with marketing teams to promote hotel services and events.
Experience
* Proven experience in hotel management or a similar role within the hospitality industry.
* Strong background in revenue management, budgeting, and financial oversight.
* Supervising experience with the ability to lead diverse teams effectively.
* Exceptional customer service skills with a focus on guest satisfaction.
* Familiarity with front desk operations and night audit procedures.
* Knowledge of human resources practices within the hospitality sector is an asset.
* We invite qualified candidates who are passionate about delivering outstanding hospitality experiences to apply for this exciting opportunity as Hotel General Manager.
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Work Location: In person