Job Description
The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.
Tasks include:
1. Customer site inspection and design
2. Participation in contract negotiations and site preparation
3. Delivery and installation coordination with the customer and third parties
4. Marketing collaboration, customer training, and final commissioning and acceptance
This position requires frequent travel within Europe and potentially in Asia in the future.
Required Qualifications:
* Bachelor’s degree or equivalent experience
* 2-3 years in a similar role, managing complex/multiple projects in the medical device industry
* Experience working with executive management and clinicians
* Proactive, customer-focused problem-solving skills
* Ability to handle multiple projects independently
* Proficiency in English and at least one additional European language
* Willingness to travel up to 70%
Responsibilities include:
* Attending presale meetings and supporting sales relationships
* Engaging in customer requirements definition during the sales cycle
* Developing detailed implementation plans based on customer needs
* Understanding the product and service offerings for assigned customers
* Communicating and coordinating across departments to meet customer requirements
* Effective communication with all customer levels, including C-Level executives
* Ensuring timely delivery of products and services, including training and acceptance
* Conducting site visits, monitoring progress, and ensuring customer satisfaction
* Handling customer questions, complaints, and feedback
* Maintaining accurate project data and exhibiting leadership aligned with company values
Additional tasks may be added based on company plans.
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