Customer Service Advisor
9-5, Monday - Friday
Hybrid - Milton Keynes
Role purpose
The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments. Upholding excellent quality standards and providing customer-centric support
About us
Founded in 2007, our client is a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. They are one of the fastest growing banks of its kind in the UK.
They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Key responsibilities
1. To provide excellent levels of customer service, delight our customers, and leave a lasting impression and provide positive customer outcomes.
2. Identify, support and manage vulnerable customers by tailoring the support provided, in a communication style that is appropriate to that individual customer.
3. Identify and support any customer ...