Salary: £60,000 - 60,000 per year Requirements: We need proven experience leading continuous improvement functions within complex, multi-stakeholder environments. We need a strong track record of managing multidisciplinary teams, setting priorities, and delivering against a structured pipeline of initiatives. We need experience building and overseeing portfolios, establishing governance frameworks, and managing performance effectively. We need exposure to driving change across HR, Finance, IT, and operational teams. We need the ability to influence senior stakeholders and balance competing demands around cost, risk, and service delivery. We need a strong professional toolkit in continuous improvement methodologies, including Lean and structured problem-solving techniques. We need the ability to translate insight into measurable outcomes and present data-led recommendations at senior level. We need experience developing robust business cases and tracking benefits realisation. We need the ability to build capability within teams and embed sustainable new ways of working. We need a practical understanding of process optimisation and automation, including RPA and digital workflow tools. We need the ability to work closely with technical teams and understand system integrations, data flows, and operational constraints. We need experience ensuring solutions are robust, secure, and scalable. We need experience working with legacy systems and third-party vendors. We need the ability to oversee testing, deployment, and ongoing optimisation. Public sector or similarly regulated environment experience would be advantageous. Responsibilities: We will lead end-to-end improvement initiatives using Lean DMAIC methodologies. We will identify, prioritise, and deliver improvements aligned to strategic objectives and external inspection requirements. We will embed a culture of continuous improvement across the organisation. We will introduce automation, streamline processes, and remove inefficiencies across technical and non-technical areas. We will drive the use of RPA and M365 tooling to enhance service delivery and reduce manual effort. We will lead and develop a multidisciplinary team spanning automation and digital tooling. We will work closely with HR, Finance, IT, Learning & Development, and Change functions. We will assess organisational and people impacts to ensure improvements are effectively embedded. We will own a portfolio of improvement initiatives from design through to implementation. We will develop robust business cases and oversee delivery governance and reporting. We will engage senior stakeholders and provide clear visibility on progress, outcomes, and benefits realisation. We will influence the wider organisation to adopt continuous improvement as a core way of working. We will engage and manage external partners, including commissioning specialist support where required. We will oversee supplier performance and contractual delivery. Technologies: Embedded Support RPA C++ More: We are a well established public sector organisation serving a diverse and growing community across a large geographical region in the South West. We have a strong focus on operational excellence, public safety, and community engagement, and we are investing in digital and organisational development to improve how we work and deliver services. Technology plays a critical role in our future, with ongoing investment in systems, infrastructure, and data-driven capabilities. We offer the opportunity to work in a complex, fast-paced environment where continuous improvement, collaboration, and innovation are highly valued. This leadership role sits at the heart of our transformation agenda and offers the chance to shape how change is delivered across the organisation, with real impact on operational performance and service delivery. last updated 19 week of 2026