We are a friendly, forward‐thinking rural dispensing GP surgery in South Somerset committed to delivering excellent patient care. As a training practice, we are looking for an enthusiastic and motivated operations manager to join our supportive and friendly team. This role will play a key part in the day‑to‑day running of our practice and deputise for the practice manager when required.
Our practice operates over two sites – the main purpose‑built surgery at Milborne Port and a branch at Templecombe. Both sites dispense medications to patients.
Responsibilities
* Operational leadership across reception, administration, and workflow teams
* HR management including recruitment, rotas, appraisals, and staff development
* Regulatory compliance with CQC, safeguarding, infection control, and GDPR
* Financial support: processes, budgets, claims, and cost control
* Patient experience improvement including complaints handling and access optimisation
* Digital and IT systems management including EMIS Web, telephony, and reporting (working with the surgery IT lead)
* Service development aligned with NHS priorities and practice goals
* Work closely with surgery staff and external providers to ensure high‑quality patient‑centred care
Essential Qualifications
* Good standard of education with excellent literacy and numeracy skills
* Experience of working with the general public
* Excellent leadership skills
* Excellent communication skills
* Ability to motivate and train staff
* Excellent time‑management skills
* Ability to prioritise, delegate and work to tight deadlines within a fast‑paced environment
* Excellent IT skills
* Proven problem‑solving skills
* Ability to implement and embed policy and procedure
* Excellent interpersonal skills
* Ability to use initiative and judgement
* Forward thinker with a solution‑focused approach
* Ability to motivate teams, enhance morale and maintain a positive working environment
* High levels of integrity and loyalty
* Ability to be sensitive and empathetic
* Ability to work under pressure
* Flexibility to work outside core hours
* Disclosure Barring Service (DBS) check
* Ability to maintain confidentiality at all times
* Full UK driving licence
Desirable Qualifications
* Educated to A-level/equivalent or higher with relevant experience
* Leadership and/or management qualification
* Experience of working in a healthcare setting
* Experience of managing multidisciplinary teams
* Experience of performance management including appraisals, staff development and disciplinary procedures
* Experience of project management
* Experience of working within the NHS
* Experience of health and safety
Website: https://www.milborneportsurgery.nhs.uk/
We reserve the right to close the application window early.
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