Customer Service Advisor / Administrator – Construction Industry Chesterfield £26,400 Bonus 31 Days Holiday Pension Hours: • Mon–Thu: 8:00am – 4:30pm • Fri: 8:30am – 3:30pm Francesca’s Recruitment Ltd is recruiting for a Customer Service Advisor / Administrator to join a global construction manufacturer. This role suits someone who enjoys working in a fast‑paced, technical environment — someone confident, reliable, and able to keep operations running smoothly. If you like problem‑solving, dealing with parts, supporting engineers, and being the go‑to person who gets things sorted, this is a strong long‑term opportunity with a respected industry leader. Key Responsibilities * Handling customer and engineer enquiries for parts and equipment * Providing product information and technical support * Processing orders, quotes, and invoices accurately * Coordinating dispatch, tracking deliveries, and managing backorders * Keeping customers updated and building strong working relationships * Working with inventory teams to monitor stock levels * Identifying slow‑moving stock and supporting sales activity * General administration to support the wider operations team What We’re Looking For * Customer service or sales experience — ideally from construction, engineering, automotive, or similar technical sectors * Confident on the phone and able to build rapport quickly * Strong organisational skills with excellent attention to detail * Practical, proactive, and able to prioritise in a busy environment * Comfortable working with technical information and product data * Good IT skills (Microsoft Office; CRM/ERP experience is a bonus) * A team player with a positive, can‑do attitude Why Join * £26,400 salary * Bonus scheme * 31 days holiday including bank holidays * Pension * Supportive, down‑to‑earth team * Global brand with excellent career prospects If you’re practical, customer‑focused, and enjoy working in a technical environment, this role offers stability, progression, and a great team culture