Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a diverse family of minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe every candidate brings something special to the table, including you! Even if you feel you're close but not an exact match, we encourage you to apply.
Overview
We are recruiting for a Claims Handler to join our team in Chelmsford.
As a Claims Handler, you will play a crucial role in representing the best interests of our company and clients. You will provide expert advice and services on claims issues, liaise with insurers, and manage the entire claims process from start to finish.
Your expertise will help shape the strategic and operational aspects of claims management, ensuring our clients receive the best possible service.
How you'll make an impact
* Provide expert technical advice on complex claims with empathy and professionalism, effectively managing client expectations concerning the claims process, timelines, policy details, and legal liability and quantum.
* Oversee claims from receipt to resolution, ensuring compliance with regulatory requirements.
* Build and maintain strong relationships with clients and stakeholders, ensuring complete satisfaction.
* Ensure accurate data management and compliance with industry standards.
* Comply with Gallagher Professional Standards Manual in accordance with statutory requirements for role with specific attention to Treating Customers Fairly and Consumer Duty.
* Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business.
About You
* Extensive knowledge and experience in insurance, claims processing, and FCA regulation.
* Strong interpersonal skills with the ability to communicate effectively.
* A proactive problem-solver with a keen eye for detail.
* Proficiency in MS Office and Acturis is advantageous.
* Educated to GCSE standard or equivalent.
* Eligibility to work in the UK.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
* Defined contribution pension scheme, which Gallagher will also contribute to.
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
* Income protection, covering up to 50% of your annual income, with options to top up.
* Health cash plan or Private medical insurance.
Other benefits include:
* Three fully paid volunteering days per year.
* Employee Stock Purchase plan, offering company shares at a discount.
* Share incentive plan, HMRC approved, tax effective, stock purchase plan.
* Critical illness cover.
* Discounted gym membership, with over 3,000 gyms nationally.
* Season ticket loan.
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
* Emergency back-up family care.
* And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, embedded into our organizational culture. Gallagher has led with a commitment to sustainability and community support for over 95 years.
We embrace employees’ diverse identities, experiences, and talents to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We pledge to make our recruitment process inclusive and accessible, supporting employees with long-term health conditions or disabilities.
If you require reasonable adjustments to your application, please contact TAGlobalSupport@ajg.com. If you prefer a phone call, request a callback with your details, and we will get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be a Living Wage employer. We are committed to diversity and oppose discrimination based on gender, race, ethnicity, disability, sexual orientation, religion, age, or caring responsibilities.
Gallagher believes in equal employment opportunity and prohibits discrimination based on protected characteristics by its managers, employees, vendors, or customers. We will also make reasonable accommodations for known physical or mental limitations of qualified persons with disabilities, unless it causes undue hardship.
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