Job Description
Your new companyYou'll be joining a housing provider committed to delivering high-quality services to residents across the local community. The organisation prides itself on supporting tenants, improving neighbourhoods, and ensuring its housing stock is safe, well-managed, and sustainably used. You'll become part of a supportive team that values professionalism, collaboration, and customer focused service delivery.Your new roleAs a Housing Officer within lettings, you will play a key role in ensuring properties are let efficiently and tenants receive the guidance and support they need to sustain successful tenancies.A major focus of this role is managing tenancy sign-ups end-to-end ensuring applicants are fully informed, legally compliant, and supported as they begin their tenancy. You will also take responsibility for void property inspections, including pre-leave visits, mutual exchange checks and working closely with contractors to ensure properties meet required standards and are re-let as quickly as possible.Key responsibilities include:
* Carrying out tenancy sign-ups, mutual exchange assignments, and mid-tenancy inspections in line with legislation and policy.
* Completing thorough void property inspections, agreeing to any required remedial works, and case managing the void process to minimise turnaround time.
* Advertising properties through a choice-based lettings system and engaging proactively with prospective tenants.
* Managing a varied caseload including new tenants, voids, transfers, garages, and tenancy related enquiries.
* Liaising with contractors, internal teams, and partner agencies to ensure safe, compliant, and well maintained homes.
* Reporting repairs, health and safety issues, safeguarding concerns, and wider estate related matters.
* Supporting resident groups and contributing to neighbourhood improvements.
This is a dynamic, tenant facing role where no two days are the same, ideal for someone who enjoys autonomy, problem-solving, and delivering meaningful impact in the community.What you'll need to succeedTo excel in this role, you'll bring:
* Experience in a housing related role, ideally within lettings, tenancy management or a similar environment.
* Strong practical experience in tenancy sign-ups and conducting void, pre-leave or mutual exchange inspections (essential emphasis).
* A solid understanding of social housing, tenant rights and responsibilities, and relevant legislation.
* Excellent communication skills and the ability to work empathetically with diverse communities.
* Strong organisational and case management skills, with the ability to prioritise a varied workload.
* Confidence in working with contractors and partner agencies to resolve property related issues.
* Good IT skills and the ability to learn new systems.
* A proactive, customer focused mindset with the ability to use initiative and professional judgement.
What you'll get in returnIn return, you'll join a supportive, values driven organisation that encourages innovation, personal development, and collaborative working. You'll benefit from:
* Up to £23 per hour.
* Ongoing professional development and training opportunities.
* The opportunity to make a meaningful difference to tenants and neighbourhoods.
* A positive team culture where your ideas and contributions are valued.
* Flexible working practices in line with organisational policy.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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