ROLE : Photocopier Field Service Engineer
PACKAGE: up to GBP35,000 + car, fuel card, neg holidays ,pension etc
CLIENT
An Managed Print specialist supplying products, services and leading:edge IT solutions covering areas within the South East : Essex / Home Counties / London
JOB OVERVIEW
Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.
KEY TASKS
* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.
ESSENTIAL SKILLS AND EXPERIANCE
* To service, repair and maintain Photocopier / MFDs
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro:Active maintenance visits across the estate as required
* Assist Pro:Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
* Knowledge on Papercut or Uniflow
* Broad experience of IT services across a range of organizations including Private and Public Sector.
* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customers visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issues which are likely to cause customer incidents and escalations and act pre:emptively.
* Identify opportunities to innovate in order to add:value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.
Apply Now
Apply via this advert or alternately, call Nikki Foxall on 058 659