Overview
Would you like to join a best-in-class Waste Network Technicians, be part of our pioneering projects, working with our Waste Network team, and bring to life some of our biggest assets? The role of the Network Technician is to ensure the effective operation of the Sewerage Network by carrying out proactive maintenance and inspection of ancillary assets forming an integral part of the gravity sewer network and undertaking sewer surveys and investigatory work in connection with pollution misconnections, customer queries and non-urgent sewer serviceability problems. Working closely with the Catchment Manager to assist with the implementation of initiatives aimed at improving KPI performance and serviceability of the sewerage network including resolving difficult customer issues. Any additional technical training required will also be covered and great working hours too (Monday - Thursday 8:00-4:00 and Friday 8:00 -3:30). You will also be part of an out of hours standby cover rota.
* Lead and promote a safe working environment whilst ensuring quality standards are met.
* Identify and clearly define any necessary remedial / improvement works to the ancillary assets.
* Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
* Investigate and respond to non-urgent customer service issues / queries as required taking ownership of the problem until full resolution.
* Investigate and respond to non-urgent enquiries / defect reports received from the Highways Authority, Environment Agency and Local Authorities.
* Work in close partnership with contract field workers to ensure overall delivery of company targets and objectives.
* Desirable: hold a Class 1 license and experience in understanding the operation and maintenance of gravity sewerage systems including ancillary assets.
Requirements and Opportunities
A strong understanding of flooding mechanisms and how they may be addressed would be beneficial, and having proven experience of building and developing effective relationships with customers, external bodies, contractors, and colleagues would be desirable. As you will be travelling across the Shropshire region, a full UK driving license will be required. The right skills and experience are important. If you have the right character, positivity, and a caring attitude we want to talk to you. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
About Severn Trent
Hello, we\re Severn Trent and we think water is wonderful. We serve 4.8 million households and businesses across the heart of the UK 24/7. The 6,500 team members help make every cup of tea and every toilet flush possible. We welcome people from all walks of life and celebrate individuality. If you want to do more because you care, we\d love to talk to you. There really is something for everyone here.
Benefits
* Starting salary of £29,516.80 rising to £32,796.45 with progression.
* 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year).
* Annual bonus scheme (up to £1,500 per annum based on company performance).
* Leading pension scheme — double your contribution (up to 15% when you contribute 7.5%).
* Dedicated training and development with our Academy.
* Electric vehicle scheme and retail offers.
* Family-friendly policies.
* Two volunteering days per year.
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