Are you an experienced Medical Receptionist with strong knowledge of EMIS, Accurx, and Docman? Were excited to welcome a new team member to our friendly and supportive GP practice.
Main duties of the job
As a Medical Receptionist, you will be the first point of contact for patients, providing a welcoming and professional service both face-to-face and over the phone. Youll play a key role in managing appointments, handling patient queries, and supporting the clinical team with administrative tasks to ensure the smooth running of the practice.
About us
We are a small, friendly GP practice in Birmingham, providing patient-centred care to our local community. Joining us means becoming part of a practice where your contribution is valued, and you will have the chance to grow while making a real difference to patients lives.
Job responsibilities
We are a small, friendly GP practice in Birmingham, providing patient-centred care to our local community. This role is mainly for afternoon shifts, and applicants should be comfortable working independently, with an understanding of our lone working policy. Our close-knit team of doctors, nurses, pharmacists, and support staff work together in a supportive environment, where your contribution will be valued.
Greet patients with a friendly and professional manner, both in person and over the phone
Deal with patient queries via phone, email, and face-to-face with empathy and confidentiality
Manage appointments using EMIS, including booking, amending, and cancellations
Call patients for reviews of long-term conditions and screening programmes
Act as a chaperone for a GP when required
Administrative Duties
Maintain accurate patient records using EMIS and Docman
Process new patient registrations and deductions
Handle referrals and support clinicians with correspondence
Produce prescriptions and reports as directed by clinicians
Support repeat prescription requests and NHS App / Accurx communications
Provide general administrative support to clinicians and the wider practice team
Assist with scanning, filing, and processing documents into patient records
Team & Practice Support
Collaborate with colleagues to ensure smooth day-to-day operations
Cover reception duties when other staff are absent
Participate in regular staff training sessions and keep all mandatory training up to date
Contribute to continuous improvement in patient services
NHS pension scheme / company pension
Flexitime (where possible)
Free parking on site
Supportive, close-knit team environment
Person Specification
Qualifications
* What Were Looking For
* Previous experience as a Medical Receptionist in a GP practice
* Proficiency in EMIS, Accurx, and Docman
* Knowledge of patient registrations and referrals
* Strong communication and interpersonal skills
* Excellent organisational abilities and attention to detail
* Ability to manage multiple tasks in a busy environment
* Commitment to patient confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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