Role at a Glance
Role: Delivery Manager
Team: Customer Success
Location: London, UK
This role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well.
Position Overview
We’re looking for a Delivery Manager to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth.
What You’ll Do
* Agile and Lean Practices: Champions best practices, coaches teams, and visualizes organizational work.
* Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
* Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.
* Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
* Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
* Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
* Team Management: Effectively manages a business analyst and a Customer Engineer.
What We’re Looking For
* Proven experience in Agile project management, demonstrating successful implementation of methodologies.
* Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
* Track record of managing multiple projects simultaneously, ensuring timely delivery.
* Effective collaboration with stakeholders at all levels.
* Strong understanding of technology and its applications, especially in AI/Data Science products.
* Continuous learning mindset, staying abreast of industry trends in Agile practices.
* Adaptability to a fast-paced and evolving work environment.
Bonus points if you also have
* Remote working experience: Successful remote working experiences.
* Agile Certification: CSM, TKP, KMP, or KCP.
* Industry experience: Distributed teams, AI/Data Science products.
* Insurance Industry Knowledge: Familiarity with the insurance industry.
* Multilingual – German, French, Dutch or Swedish.
Benefits
* Competitive salary + OTE
* Flexible working and remote options
* Professional development budget & conference access
* Annual company retreats
* A mission-driven culture that puts people first
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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