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Operational support officer

Coventry
Coventry City Council
Support officer
Posted: 16h ago
Offer description

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

* Open and fair: We are fair, open, and transparent.
* Nurture and develop: We help and encourage everyone to be their best and do their best.
* Engage and empower: We talk and listen to others, working together as one.
* Create and innovate: We embrace new ways of working to continuously improve.
* Own and be accountable: We work together to deliver the best services for our residents.
* Value and respect: We put diversity and inclusion at the heart of all we do.


Job Overview

Come and join us at an exciting time and be part of the Professional Support Service’s journey. The role is part time within the Quality Assurance Team supporting Child Protection Conferences, Looked After Children, and Adult Safeguarding. Your duties include supporting Child Protection Chairs, Independent Reviewing Officers, Conference Support Officers, and team managers on a day‑to‑day basis, coordinating child protection conferences, managing scheduling, and assisting with the in‑house LCS system.


Responsibilities

* Support Child Protection Chairs, Independent Reviewing Officers, Conference Support Officers and team managers.
* Assist with Child Protection Conferences, Looked After Children, and Adult Safeguarding tasks.
* Coordinate child protection conferences and manage scheduling.
* Provide support with the in‑house system LCS.
* Handle queries over the telephone and in person.
* Produce statistical information for team managers.
* Prioritise workload and multitask in a fast‑paced environment.


Qualifications

* Flexible approach.
* Ability to use own initiative.
* Strong organisational skills and initiative to prioritise workload.
* Self‑starter.
* Thrives in a busy and diverse environment.
* Great attention to detail and excellent communication skills.


Legal and Equal Opportunities

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and will be conditional upon a satisfactory DBS check.

Guaranteed interview scheme: We offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the following criteria.

* Members of the Armed Forces and veterans.
* Currently in care or have previously been in care.
* Disabled or have a long‑term health condition.


Contact

If you would like an informal discussion about this role please feel free to contact Pat Lal (Pat.Lal@coventry.gov.uk) or Nikkey Handley (Nikkey.Handley@coventry.gov.uk).

If you need help or support to complete your application, please visit our accessibility page.

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