Responsibilities:
1. As a subject matter expert in the insurance industry, consult with insurance customers to understand their digital business objectives and advise them on how to best implement these solutions and underlying processes using the Guidewire Cloud Platform to fulfill those objectives
2. Have a strong understanding of Design Thinking practices to facilitate customer discussions to drive innovative customer centric solutions for our carriers
3. Collaborate with with insurance carrier business and SI partner resources across business, technology, and UX to produce business requirements and business process documents
4. Learn and master the functionality provided by Guidewire application(s) in order to become a customer facing professional services consultant
5. Support estimating the effort required to configure the software
6. Work with Guidewire product management/development to share configuration concepts and further develop our core product features.
7. Support planning of user acceptance testing of customer solutions
8. Advise on key trade-offs between scope, schedule, and objectives
9. Communicate with stakeholders to ensure necessary buy-in
10. Work in an Agile environment
11. As a senior member of the business architect team, you will develop capabilities across people, practice, and tools to support the wider team
What you need to be successful:
12. Deep industry knowledge of the P&C insurance industry with primary focus on customer facing operations and processes
13. Consulting & Leadership Skills - Ability to adapt to various work settings and serve in an advisory/leadership role
14. Capability to communicate clearly and efficiently as well as influence outcomes
15. Ability to solve complex problems analytically
16. Ability to research solutions and work with subject matter experts where necessary
17. Experience working in the unknown when creating user stories, and managing a customer's expectations about working in the guardrails of a design system
18. Ability to identify when business requirements are not in scope
19. Experience with software implementation project(s) in requirements gathering, functional specifications, and user acceptance testing
20. Experience in software package implementation through customization or configuration using agile methodologies
21. Understanding of a project life cycle methodology.
22. Strong experience in applying change management concepts on a software implementation project
23. Willingness and ability to travel 50%
24. Exceptional documentation skills, and the ability to facilitate discussions with both technical and business stakeholders
25. Familiar with OO design principles and databases. Familiarity with web technologies like JavaScript, HTML, Figma, SQL, and/or CSS is a plus
26. Familiar working with UX, Data, and Digital teams is a plus. Applying principles of a design-led approach is also a plus