Job Description IT SUPPORT / IT TRAINER
LOCATION - YORK
SALARY - £32,000 to £36,000 (Dependent on Experience)
Your new role
Hays Recruitment are working closely with an organisation in York to recruit an IT Support Analyst / IT Trainer. The role offers the successful candidate an opportunity to help the company with hands-on IT support & help colleagues with internal system issues and problems. The other element of the role will require the person to help new starters during the onboarding stage to learn their IT systems and software, delivering tailored training sessions on IT systems and internal processes. This role requires travel within North and East Yorkshire, so the successful candidate must have access to their own vehicle.
What you'll need to succeed
IT Support experience - 1st Line Level
Experience of delivering training and/or onboarding in a professional services environment
Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures.
Comfortable supporting users with questions related to "how to use" systems and processes - not just the technical aspects
Excellent interpersonal skills - friendly, approachable, and confident, engaging with users at all levels.
Ex...