Organization: Victoria College of Arts and Design
Job Title: Head of Campus and Student Outcomes
Reports to: Directors of VCAD
Location: On-Site, Manchester, UK
Salary Range: £55,000–£60,000 Per Annum
Employment Type: Full Time
Working Schedule: Monday to Friday (with occasional evening and weekend working as reasonably required)
Job Overview
The Head of Campus and Student Outcomes – Borough provides strategic and operational leadership to ensure the delivery of high-quality teaching and learning while driving student outcomes. This role involves oversight of academic performance, operational management, compliance with regulatory standards, and enhancement of student retention, progression, and satisfaction (KMIs/KMPS). The Head of Campus will work closely with Directors, Deans, and Student Services to achieve campus-level objectives and foster an inclusive, high-performing environment for students and staff.
Key Outcomes
* Meet and exceed campus KPIs, including student retention, progression, and satisfaction (KMIs/KMPS).
* Ensure high-quality teaching and learning outcomes in line with partner university standards.
* Maintain compliance with OfS and other regulatory requirements.
* Deliver campus-level strategic objectives set by VCAD Directors.
Key Responsibilities
Teaching and Learning:
* Work collaboratively with VCAD Deans to monitor lecturer performance, ensuring quality teaching and compliance with academic guidelines.
* Ensure efficient administration of assessments, examinations, marking, and grade reporting in line with academic calendars and partner requirements.
* Conduct or coordinate internal examination boards as necessary to maintain academic integrity.
* Work with Academic Deans and relevant departments to facilitate smooth academic operations.
Academic Duties:
* Coordinate with relevant teams to collect course continuation reports and support tracking of student completion and progression.
* Prepare and present relevant reports for senior management, providing recommendations and local approaches.
* Regularly monitor campus performance indicators, such as attendance rates, retention rates, continuation rates, and assessment metrics.
* Implement VCAD policies and procedures to ensure equitable consistency and compliance across campuses.
* Ensure new campus staff receive appropriate induction into VCAD policies and procedures.
* Regularly monitor the performance of all campus staff and report/feedback to relevant departments, line managers, or SMT as appropriate.
Student Outcomes, Continuation and Progression (B3):
* Take ownership of campus-level performance in student continuation, completion, and progression, ensuring alignment with OfS B3 conditions.
* Analyse student data (attendance, engagement, attainment, withdrawals) to identify trends, risks, and gaps in performance across cohorts.
* Develop and implement targeted intervention strategies to improve retention and progression, particularly for at-risk or underperforming groups.
* Work with Academic and Student Services teams to ensure early identification and support for students at risk of withdrawal or failure.
* Monitor and drive improvements in differential outcomes (e.g. by demographic group), ensuring equity in student success.
* Establish clear accountability across teams for achieving student outcome KPIs, including action tracking and follow-up.
* Lead regular student outcomes review meetings, ensuring timely escalation and resolution of performance concerns.
* Ensure accurate and timely reporting of student outcomes data to senior management and external stakeholders where required.
Student Support and Guidance:
* Provide resolution or guidance for escalated student or staff issues in collaboration with Directors, Deans, or Departmental Managers.
* Support Student Services in coordinating induction events and student welfare processes.
Quality Assurance and Continuous Improvement:
* Stay updated with regulatory requirements and industry best practices to inform policy decisions.
* Work with Academic Deans, Directors, and other senior management personnel to facilitate academic and operational best practice.
* Oversee staff recruitment and CPD delivery at the campus level.
Administrative and Operational Responsibilities:
* Oversee all academic activities on campus, providing strategic management and team leadership.
* Actively participate in SMT and committee meetings.
* Perform additional duties as required to meet the ongoing needs of the College.
* Manage timetabling and resource allocation.
Staff Management Responsibilities:
* Support strategic VCAD plans at the local level with SMT and line managers.
* Provide leadership and performance management for all campus staff.
* Work closely with Directors, Deans, and SMT to provide guidance, support, and feedback.
Qualifications and Experience
Essential:
* Undergraduate degree
* Experience leading and managing teams in an academic environment
* Experience monitoring, collating, and presenting relevant data
* Strong communication and interpersonal skills
* Experience in timetabling, resource allocation, and ensuring operational efficiency
Desirable:
* Familiarity with working in a regulated academic environment
* Experience managing day-to-day operations in line with institutional policies
Benefits
* Annual leave (7.2 weeks)
* Workplace pension scheme.
* Company Sick Policy.
* Statutory maternity/paternity pays.
* Career development opportunities
* Training and self-development opportunities.
* Gym membership discounts
* Retail discount schemes
* Cinema discounts
* Grocery discounts
* Cycle to work
* Investing and savings opportunities
* Financial wellbeing – personal debt advise.
* Financial wellbeing education
* My Mind Pal (mental fitness)