Job Introduction
* Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
* Support the concession businesses in your department by working closely with the Concession Manager to set improvement targets and resolve issues.
* Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
* Manage and lead your team, giving regular feedback and coaching, recognising talent and development areas, and creating unique plans to progress your team using the tools available.
* Act on information and feedback from across the business (e.g., spotlight, engagement survey and team-member feedback).
* Ensure the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
* Achieve the stock-loss KPI through effective management of procedures, a stock-less action plan and team-member training.
* Liaise and influence VM and B&M teams to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
* Maintain consistently high standards by completing daily floor walks and checks, and following up on required improvements.
As a Department Manager You Will
* Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
* Support the concession businesses in your department by working closely with the Concession Manager to set improvement targets and resolve issues.
* Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service and awareness of other services within Selfridges.
* Manage and lead your team, giving regular feedback and coaching, recognising talent and development areas, and creating unique plans to progress your team using the tools available.
* Act on information and feedback from across the business (e.g., spotlight, engagement survey and team-member feedback).
* Ensure the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
* Achieve the stock-loss KPI through effective management of procedures, a stock-less action plan and team-member training.
* Liaise and influence VM and B&M teams to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
* Maintain consistently high standards by completing daily floor walks and checks, and following up on required improvements.
A Bit About You
* Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
* Collaborative. Building relationships is one of your strengths and you realise the importance of working together with your team, concession partners and the wider Selfridges community.
* A retail expert. Accustomed to work in customer‑focused, fast‑paced/high‑volume environments, you bring both passion and knowledge to support your team and generate ideas to develop business opportunities.
* A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
* A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You lead by example and provide coaching to drive performance and change.
* Adaptable. Prioritising is one of your skills and you keep your team calm and focused in times of change.
* Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you own your business area and take responsibility for ensuring its success.
* An example of our values, a trusted and respected colleague.
This guide represents a summary of the role. All team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Selfridges
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