Customer Service Administrator
Temporary – Initial 2 months, then rolling 1-month extensions (potential to become longer term)
London (Office-based) | Monday to Friday | £16.82 Per Hour
Our client, Reebok is currently looking for a Customer Service Administrator to join the London office on a temporary basis, initially for 2 months with rolling 1-month extensions thereafter. For the right candidate, there is potential for the role to continue longer-term.
Essential Requirements – Please Only Apply If You Meet These Criteria
* Minimum 3 years’ UK-based experience in a similar role
* Minimum 1-2 years of general office experience
* Excellent working knowledge of Microsoft Office, Excel in particular
Preferred Skills
* Minimum of 1-2 years of general office experience.
* Must be able to demonstrate acquired skills and measurable success in each of the following areas:
* Excellent working knowledge of Microsoft Office, in particular; Excel.
* STYLEman experience is desirable, but not essential.
* Experience on ERPs systems is desirable.
* Excellent communication and organisational skills.
* Passionate about customer service.
* An eye for detail.
* Excellent verbal and written communication skills.
Roles and Responsibilities
* Enter orders into the system where required.
* Manage and input customer data including pricing, part numbers and VAS.
* Check stock levels vs what’s needed to fulfil orders.
* Action cancelations on the system.
* Action date changes on the system.
* Update order details with customer Pos.
* Analyse orderbooks and inform teams of any challenges preventing the orders from shipping.
* Action orderbook reconciliation to ensure everything is correct as per customer expectations.
* Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
* Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
* Update customer portals where needed.
* Run daily reports to assist the customer service team.
* Assist with pricing, credits, invoices and terms.
* File documents, order notes, and communication logs appropriately.
* Support the wider team with ad hoc administrative tasks during busy periods.
* All other duties and special projects as assigned
Due to the urgent nature of this hire, candidates who are available immediately or on short notice are strongly encouraged to apply.
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